And that is precisely where the Chief Digital Officer comes in - providing leadership to organizations to ensure that digital transformation initiatives are ultimately successful.
The digital era has arrived faster than some of us have anticipated. And while many organizations have been thrust into the world of remote work and remote service before they were prepared to do so, the fact is digital is here to stay.
The insurance company is reeling from the effects of the Coronavirus. An industry that was reluctant to take up digitization now has to find a fully-fledged system to provide support to millions of customers. No-code is coming to the rescue of insurance providers by offering rapid, effective, and bespoke remote customer service solutions.
Is it even possible to go from zero to digital quickly during the Coronavirus pandemic? Well, no-code platforms might help.
Digital channels will be the crucial element for surviving the coming months without severe long-term consequences on the economic health of the company. And once things get back to normal, being digital will continue to deliver value in terms of superior customer experience and reduced operational costs.