Nürnberger

Offering flexibility in times of uncertainty

Change is inevitable. Nürnberger needed to act fast when anticipating a tsunami of policy cancellations as a result of Covid-19. By working with EasySend, they created a digital journey that gave their customers flexible options to adjust, pause or cancel their plan stress-free.

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Live in 6 weeks

Faster ROI

Simplified workflow

Remote in-person experience

Increased brand loyalty

“It only took us six weeks from the first call with EasySend to the deployment of our digital workflow.”

Heinrich Fritzlar

Head Group Application Development

Helping customers find the right insurance

Nürnberger is a German insurance company offering full coverage across a wide range of product lines:

life insurance, private health insurance, property insurance, accident insurance, and car insurance. Known for their exceptional customer support, Nürnberger focuses on innovating with the times to meet their customers' ever-changing needs.

Industry

Life, health, accident, and car insurance

Feature highlight

Co-Browsing

EasySign

Journey Sender

Roles and permissions

Geo

Germany

Digital journey

Covid-19 plan adjustment

The mission:

Act fast during
Covid-19

As a company that strives to meet customer expectations, being agile is an essential part of their business. When Covid-19 hit, Nürnberger anticipated a flood of support calls from customers facing financial distress. They needed a fast solution that could help assist customers through the uncertainty and reduce support calls.

The solution:

Create a digital journey with flexibility

Nürnberger launched a new digital customer journey in six weeks—from demo to live. This unique online experience guided customers through adjusting, pausing, or canceling their current insurance plans. By offering flexible options, customers could choose the best solution for them. Putting the customer first helped Nürnberger maintain and build their customer loyalty and stay true to their brand.
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With EasySend’s Co-Browsing and electronic signature solutions, Nürnberger makes it easy to complete the process online and support customers in real-time when needed.

Mitigating the impact of
real-world issues

Making changes stress-free
A new Covid-19 digital journey that makes it simple for customers to adjust their insurance plans.
Becoming more agile
Creating a solution in six weeks that helps Nürnberger and their customers adjust to the new reality.
Shifting into gear
Nürnberger is preparing to digitize more complex manual processes to simplify workflows for customers and employees.
Building trust and brand loyalty
By putting their customers first and anticipating challenges, Nürnberger has gained their customers’ trust and loyalty when they need it the most.

The power of EasySend at Nürnberger

Building ● Sending ● Assisting

No-code builder

Nürnberger created a digital customer journey from scratch to proactively support their customers through times of uncertainty.

Journey Sender

Employees can prefill customer info and send digital customer journeys all from one place.

Branded communication

Nürnberger’s customer experience from digital journeys, emails, and text all reflect their brand.

Co-Browsing

When needed, Nürnberger assists customers remotely by sharing screens and helping clients complete the digital journey in real-time.

Roles and permissions

Specific roles are assigned for each step in the workflow so the right people have access at the right time.

Electronic signature

Nürnberger uses our electronic signature capabilities to make it easy to sign on any device.

Swift response and delivery

“Our project with EasySend was an absolute success. We were able to move swiftly to assist our customers in financial distress and help them overcome Covid-19 related challenges. The speed of implementation was incredible.”

Heinrich Fritzlar

Head Group Application Development

Start your digital transformation  with EasySend

Ready to cut out manual tasks and thrive remotely? Our experienced team has created over 2000 digital customer journeys in the insurance, banking, and financial enterprise industries.

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Offering flexibility in times of uncertainty