Customer story
Nürnberger
Offering flexibility in times of uncertainty
Building brand trust and loyalty when it’s needed most.
Change is inevitable. Nürnberger needed to act fast when anticipating a tsunami of policy cancellations due to COVID-19.
6 weeks
to launch
Faster
ROI
Simplified
workflow
Remote
in-person experience
Increased
brand loyalty
“It only took us six weeks from the first call with EasySend to deploying our digital workflow.”
About
Nürnberger
Nürnberger is a German insurance company offering full coverage across a wide range of product lines: life insurance, private health insurance, property insurance, accident insurance, and car insurance. Known for its exceptional customer support, Nürnberger focuses on innovating with the times to meet its customers’ ever-changing needs.
Industry
Insurance
Employing
4500
Services
COVID-19 Plan Adjustment
Mission
Act fast during
COVID-19
As a company that strives to meet customer expectations, being agile is an essential part of business. When COVID-19 hit, Nürnberger anticipated a flood of support calls from customers facing financial distress. They needed a fast solution that could help assist customers through uncertain times and reduce support calls.
Solution
Create a digital journey with flexibility
Nürnberger launched a new digital journey in six weeks—from demo to live. This unique online process guided customers through adjusting, pausing, or canceling their current insurance plans. By offering flexible options, customers could choose the best solution for them. Putting the customer first helped Nürnberger maintain and build customer loyalty while staying true to their brand.
Making change stress-free
A new COVID-19 digital process makes it simple for customers to adjust, pause or cancel their insurance plans.
Becoming more agile
Offering digital self-service supported by Co-Browsing and EasySign, Nurnberger makes it easy to support customers in times of need.
Shifting into gear
Nürnberger easily collects customer data and is ready to digitize more complex forms for any use case.
Building brand trust and loyalty
Putting their customers first, Nürnberger has gained customer loyalty and trust when it’s needed most.
The power of EasySend at Nürnberger
No-code builder
Nürnberger created a digital journey from scratch to proactively support their customers through times of uncertainty.
Journey Sender
Employees can prefill customer info and send journeys from one place.
Branded communication
Journeys, emails, and text messages all reflect Nürnberger’s brand creating a cohesive customer experience.
Co-Browsing
When needed, Nürnberger assists customers remotely by sharing screens and helping clients complete the journey in real-time.
Roles & Permissions
Specific roles are assigned for each step in the workflow so the right people have access at the right time.
EasySign
Nürnberger uses our electronic signature capabilities to make it easy to sign on any device.
“Our project with EasySend was an absolute success. We were able to move swiftly to assist our customers in financial distress and help them overcome the challenges related to COVID-19. The speed of implementation was incredible.“
