Customer story
Nürnberger

Offering flexibility in times of uncertainty

Building brand trust and loyalty when it’s needed most.
Download story

Change is inevitable. Nürnberger needed to act fast when anticipating a tsunami of policy cancellations due to COVID-19.

6 weeks

to launch

Faster

ROI

Simplified

workflow

Remote

in-person experience

Increased

brand loyalty

Heinrich Fritzlar
Head Group Application Development at Nürnberger
“It only took us six weeks from the first call with EasySend to deploying our digital workflow.”
About

Nürnberger

Nürnberger is a German insurance company offering full coverage across a wide range of product lines: life insurance, private health insurance, property insurance, accident insurance, and car insurance. Known for its exceptional customer support, Nürnberger focuses on innovating with the times to meet its customers’ ever-changing needs.
Industry

Insurance

Employing

4500

Services
COVID-19 Plan Adjustment
Mission

Act fast during
COVID-19

As a company that strives to meet customer expectations, being agile is an essential part of business. When COVID-19 hit, Nürnberger anticipated a flood of support calls from customers facing financial distress. They needed a fast solution that could help assist customers through uncertain times and reduce support calls.
Solution

Create a digital journey with flexibility

Nürnberger launched a new digital journey in six weeks—from demo to live. This unique online process guided customers through adjusting, pausing, or canceling their current insurance plans. By offering flexible options, customers could choose the best solution for them. Putting the customer first helped Nürnberger maintain and build customer loyalty while staying true to their brand.

Making change stress-free

A new COVID-19 digital process makes it simple for customers to adjust, pause or cancel their insurance plans.

Becoming more agile

Offering digital self-service supported by Co-Browsing and EasySign, Nurnberger makes it easy to support customers in times of need.

Shifting into gear

Nürnberger easily collects customer data and is ready to digitize more complex forms for any use case.

Building brand trust and loyalty

Putting their customers first, Nürnberger has gained customer loyalty and trust when it’s needed most.

The power of EasySend at Nürnberger

No-code builder

Nürnberger created a digital journey from scratch to proactively support their customers through times of uncertainty.

Journey Sender

Employees can prefill customer info and send journeys from one place.

Branded communication

Journeys, emails, and text messages all reflect Nürnberger’s brand creating a cohesive customer experience.

Co-Browsing

When needed, Nürnberger assists customers remotely by sharing screens and helping clients complete the journey in real-time.

Roles & Permissions

Specific roles are assigned for each step in the workflow so the right people have access at the right time.

EasySign

Nürnberger uses our electronic signature capabilities to make it easy to sign on any device.

Heinrich Fritzlar
Head Group Application Development at Nürnberger
Our project with EasySend was an absolute success. We were able to move swiftly to assist our customers in financial distress and help them overcome the challenges related to COVID-19. The speed of implementation was incredible.

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