Top 26 Digital Transformation Trends in Insurance in 2023
2021 has been a year when many digital transformation projects that were previously put on a backburner made their way to the front of the line. Improving agility, delivering better service, and improving customer and employee experience became the number one priority. We see an expedited adoption of remote signing and customer servicing technologies, tools for digital collaboration, and new innovative digital products. As digital becomes the new normal, what lies ahead, and what should insurance leaders prepare for? The insurance industry is in a state of flux. The old models are being replaced with new ones, and the only thing that is certain is change. We see an expedited adoption of remote signing and customer servicing technologies, tools for digital collaboration, and new innovative digital products. As digital becomes the new normal, what lies ahead, and what should insurance leaders prepare for?