Ebooks

Have you ever wondered why, despite the rapid technological advancements of our era, do insurers continue to struggle with outdated and inefficient methods in sales, underwriting, and claims processes?

The US P&C insurance industry is shifting gears on technology adoption. In this ebook, we’ll discuss the trends and developments that are shaping the future of the industry and how insurers can best position themselves for success in a rapidly changing environment.

In today’s rapidly-changing business environment, insurance companies are forced to think outside the box in order to remain competitive and profitable. Digital transformation has become an essential part of staying ahead of the curve, offering a range of opportunities for streamlining operations, improving efficiency, and enhancing customer service.‍ In this ebook, we will explore digital transformation in underwriting – looking at how technology is transforming the way insurance companies do business and helping them stay one step ahead of their competitors.

The financial services industry is evolving rapidly. Financial technologies such as blockchain, the internet of things (IoT), predictive analytics, and machine learning (ML) are expected to revolutionize financial services in 2025.

We are entering the hard market, and insurance companies are under immense pressure to improve their combined ratios. The combined ratio is a key profitability metric in the insurance industry and refers to the amount of money an insurer spends on claims and expenses divided by the amount of premium it takes in. In order to improve profitability, insurers need to find ways to lower costs and increase revenues. One way to do this is to improve the efficiency of customer data intake.

In the digital world, data is everything. And for insurers, having a reliable submission intake solution is critical to success. But what exactly is a digital data intake solution? In short, it’s a system that helps you collect customer data. This could be anything from contact information to insurance policy details. The important thing is that it’s digital, which means it can be stored and accessed easily. There are many digital data intake solutions on the market, so how do you choose the right one for your business? And once you’ve chosen a solution, how do you make the most of it? Here’s a guide to help you out.

Digital customer data intake journeys are the future of customer data collection. They offer a customer-centric alternative to web forms and call center customer data collection, and they are more efficient, accurate, convenient, and personalized. If you’re looking for a customer data collection method that offers all of these advantages, digital customer data intake journeys are the way to go.

No-code platforms are becoming increasingly popular in enterprise environments, particularly in the banking and insurance industries. However, with so many no-code platforms on the market, it can be difficult to know which one is right for you. This in-depth buyer's guide discusses how insurance and banking executives can select the right no-code platform. It covers key evaluation criteria such as ease of use, functionality, integration capabilities, and cost.

In this guide, we'll take a look at some of the ways that technology is changing the auto insurance claims landscape and how carriers can use these changes to their advantage. We'll also provide some insights into the future of claims processing and what we can expect to see in the next few years.

Onboarding a business client is often a lengthy and complicated process, especially in the insurance and banking industries. In this ebook, we discuss how a digital customer data intake solution streamlines the B2B onboarding process by automating the gathering and validation of customer data, significantly reducing the time and effort required to onboard a business client.

As a marketplace lender, customer data intake and signature collection are two of the most important aspects of your business. Without accurate customer data, you won't be able to properly assess risk or make informed lending decisions. And without signatures, you won't be able to legally enforce any contracts. In this guide, we'll discuss everything you need to know about customer data intake and signature collection for marketplace lenders. We'll cover the different types of data you'll need to collect, the best ways to collect it, and how to keep it secure. By the end of this guide, you'll have a better understanding of how to collect the customer data you need to run your business effectively. So let's get started!

Today customers expect a streamlined, personalized experience when interacting with businesses. Insurance companies are no exception. Yet, how insurance companies collect data, signatures, and supportive documentation is often manual. It is not rare for an insurance company to require their customers to print, sign, and scan a PDF form. The customer then emails the document back to the company. In 2022, this process will seem archaic to many young customers.

In the digital world, data is king. And when it comes to insurance, collecting high-quality customer data is the prerequisite for doing business. Many core processes from policy onboarding to claims depend on the information and require signed documentation that must be collected from the customer.In the past, most insurance companies collected customer data through paper forms. This was not only time-consuming and inefficient, but also resulted in a lot of errors. The digital age offers new opportunities for collecting customer data.

Digital transformation is a complex and expensive undertaking, that has necessitated big banks to allocate significant resources towards this effort. Midsize banks have been struggling to keep up with the innovation happening at the big banks, as the industry leaders have been investing heavily in digital technologies. As these investments are starting to pay off, the midsize banks are beginning to feel the pressure, and they need to do something fast if they want to stay relevant.

This guide explains the basics of user experience as applied to customer-facing processes in organizations like banks, insurance companies, and financial services. The guide is not meant as a UX checklist or metrics, it is meant to give you a general understanding of what User Experience can do for your organization and how you can get started.

This in-depth playbook takes you through the digital FNOL (First Notice of Loss) process end-to-end, identifying key points where insurers can support their customers during claim initiation, and diving into industry best practices and use cases.

The auto industry is in a period of significant change. Automakers are making adaptive and electric vehicles, consumers are demanding more data transparency, and the digital landscape is changing. Amplified by the pandemic pressures, technology adoption has been speeding up because it enhances performance and results. Only through embracing an aggressive digital transformation agenda can dealerships hope to survive. But how do you turn your dealership into a digital powerhouse? In this ebook, we will discuss ten specific strategies you can leverage to achieve your goals of becoming a digital powerhouse.

Claims is a sensitive, stressful process for the customer. The user experience of the digital claims process can directly impact customer satisfaction, loyalty, and trust in the insurer. Users demand simplicity and convenience when it comes to online transactions. This guide will provide an overview of what constitutes a good user experience in insurance claims and how to create one for your customers. We're going to take a deep dive into the importance of user experience in the digital claims world - from understanding what UX means for this industry, to making sure you have great customer service agents who are well-trained on UX best practices. This guide is designed to provide you with the knowledge and best practices for delivering a great user experience.

Logistics companies are adapting their business models to fit changing customer expectations. Smaller, more agile, and responsive organizations will prevail over slower-moving legacy firms with outdated methods of operations in this new environment. This ebook will explore 7 leading digital transformation trends in logistics and how various transportation companies address the challenges associated with this shift.

The business process outsourcing industry is adapting to disruptive and transformational pressures across value chains and ecosystems. The current wave of digital transformation initiatives organizations are going through is putting increasing pressure on business process outsourcers (BPOs) to pick up the pace and transform themselves.It's hard to predict exactly what the future for business process outsourcing will be, but we have identified 12 emerging trends worth paying attention to.

In an increasingly digital world, automobile manufacturers are constantly innovating to stay ahead of the competition. The emergence of new players is putting pressure on traditional automakers to formulate digital strategies and to boost digital transformation across all areas of business: R&D and product development, production and manufacturing, marketing and salesManagement processes and internal workflowsThis ebook will help you better understand how you can leverage digital transformation trends in the automotive industry to support business objectives. Let's dive into fifteen technology trends that are reshaping the automotive industry.

2021 was a year when many digital transformation projects that were previously put on the sidelines made their mark. The need to establish digital capabilities quickly, such as account creation, mortgage lending, and PPP small company loans, became critical due to lockdowns, physical distancing and work-from-home requirements. Business success was dependent on how quickly banks and credit unions could meet customers' demands via technology, and the digital transformation of the banking industry accelerated across the board. Improving agility, delivering better service and improving customer and employee experience which were considered "nice to have" just a couple months prior, became the number one priority. As digital transformation becomes the new normal, what can we expect, and what should banks and credit unions prepare for?

2021 has been a year when many digital transformation projects that were previously put on a backburner made their way to the front of the line. Improving agility, delivering better service, and improving customer and employee experience became the number one priority. We see an expedited adoption of remote signing and customer servicing technologies, tools for digital collaboration, and new innovative digital products. As digital becomes the new normal, what lies ahead, and what should insurance leaders prepare for? The insurance industry is in a state of flux. The old models are being replaced with new ones, and the only thing that is certain is change. We see an expedited adoption of remote signing and customer servicing technologies, tools for digital collaboration, and new innovative digital products. As digital becomes the new normal, what lies ahead, and what should insurance leaders prepare for?

It’s important to remember that the first five minutes of a customer’s account opening experience can be as influential as the first 50 years. Simply having a digital capability might no longer be enough, as high abandonment and low engagement rates show. Financial service organizations must align their offerings to customer expectations when it comes to user experience or risks losing those customers altogether. Financial institutions must find ways to embed their services seamlessly into the digital world, making themselves more accessible and inclusive for potential customers. In this ebook we will cover 15 strategies to onboard and serve customers faster and better in 2022 and beyond.

So, you've decided that you want to transform your paper or PDF forms into digital journeys. That's great! But where do you start? When designing your digital journeys, you'll need to take a variety of factors into account. This includes your business requirements, user needs, technical constraints and more. By taking all these into account, you can create a journey that's both effective and efficient.With so much to consider and think about, it's easy to feel overwhelmed. But don't worry – we're here to help. Below, we've outlined 40 questions that will help you get started on your form transformation journey. By answering these questions, you'll be able to better understand what you need to do and where to start.