“Personal Data” as used in this Policy means information relating to an identified or identifiable natural person.
We may change this Policy from time to time in order to keep you apprised of our data collection and use practices. We encourage you to regularly visit and review this Policy to stay informed of such practices.
1. What information we collect and how we use it
2. Information you Provide
- Support Requests
- Newsletter or Marketing Sign Up
- Requesting a Demonstration
- Business Contact Information
- Applying for a Position
- Contacting Us
3. Information we Automatically Collect
- Usage Data and Analytics Services
4. Information We Receive from Third Parties
5. How (and with whom) we Share your Personal Data
- Law Enforcement or Other Government Entities
- With your Consent
- Mergers and Acquisitions
6. Your GDPR Rights
7. Transfers of Personal Data to other Countries outside the EU or EEA
8. Your California Privacy Rights
- Disclosure of Direct Marketing Practices
- Removal of Public Information
9. California Do Not Track Notice
10. Personal Data of Children
11. EasySend as a Processor
12. Our Contact Information
This section describes the ways in which we collect and receive information from outside our company and affiliates. It includes information on what Personal Data is collected, the purpose for which it is collected, the legal basis for the processing of the data, to whom it is transferred, and the period for which it is retained. This description may be supplemented by additional information in other parts of this Policy. For example, you may find for more information on third-parties to whom your information may be transferred, such as SalesForce, in Section 2 below.
If you contact us by email or phone to request support in connection with your use of the Platform or your Account, or if we contact you in connection with a support request, you will be asked for your full name, email address and a phone number. We use this information to verify your identity, identify the product or service which you have purchased, process your request and contact you regarding your request (or to answer your question). We may also store the details of the request in order to present this information to you as part of your account history, in order to display and contact you with information that is relevant to you in the future, and to assist you with further requests for support. We will also use the details of your request (including information about you) for our own review of our customer support and communication practices. The legal basis for our collection and use of information is the performance of our contract with you and our legitimate interest. Such information is transferred to and stored with SalesForce, a third-party customer resource manage service. We maintain Personal Data provided in connection with support requests until your Account is terminated and for a period of seven (7) years after termination.
If you sign up to receive promotions, newsletters or other commercial or marketing communications from us on our Site, a landing page you may arrive at after clicking on an advertisement, or in a form we otherwise make available, you will be required to provide your email address so that we may send you such communications. The legal basis for our collection and use of information is your consent. Your email-address is transferred to and stored with SalesForce, a customer resource management service. You may request that we stop sending you such communications at any time, including by using the “unsubscribe” link at the bottom of e-mails we send. We retain the Personal Data you provide in connection with such communications for a period of seven (7) years after unsubscribing.
If you sign up to schedule or “Request a Demo” on our Site, a landing page you may arrive at after clicking on an advertisement, or in a form we otherwise make available, you will be asked to provide your name, email address, phone number, and additional information on your interest in EasySend and the problems you would like to solve. We will use such information to contact you regarding our products and services, schedule a demonstration and provide you with information relevant to you. The legal basis for our collection and use of information is your consent. Such information is transferred to and stored with SalesForce, a customer resource management service. We retain the Personal Data you provide in connection with such requests for a period of seven (7) years after unless you or the entity your represent becomes a customer of ours. In such case, such information will be linked with your Platform and Support Site account and we will use it to provide you with the Platform and support, and will be used as described in Section 1.4 (Business Contact Information) below.
If you have provided us with your business card (including electronically), have sent us an e-mail which lists your contact information (for example as part of your e-mail signature), or have otherwise provided us with your business contact information, such as in a meeting or at an event hosted or attended by us, or if you have entered into an agreement with us to receive or provide products or services, we save your name, email address, company, position, phone number, address (“business contact information”) and use it to contact you in connection with our business or potential business relationship.
If you are or represent a customer, or purchase a subscription to our Platform, this information is linked with your Platform and Support Site account. We will use this information to set up your Platform account credentials (for the Platform “builder” and our Support Site), to contact you in connection with your Account, provide you with the Platform and support, display information relevant to you, verify your identity, or use it to prevent fraud or illegal behavior.
Where we have a contract with you (whether represent a customer or supplier of ours), the legal basis for our collection and use of such information is the performance of our obligations and exercising our rights under our contract with you. Otherwise, the legal basis for our collection and use of your business contact information is our legitimate interest.
Business contact information of representatives of our customers and potential customers is transferred to and stored with SalesForce, a customer resource management service. Business contact information of representatives of our suppliers or potential suppliers is stored on Dropbox, a file storage service provided by the Dropbox International Unlimited Company (“Dropbox”) and Google Drive, a file storage service provided by Google LLC. (“Google”). We retain business contact information for a period of seven (7) years after the termination of any agreement we may have with you, in order to exercise any legal rights we may have in connection with the agreement or our relationship, or, if no such agreement was executed, for a period of seven (7) years from the time the information is received.
When you apply for a position or otherwise make an inquiry regarding employment with us, including by filling out and submitting a “join our team” or similar form on our Site, sending us an email, or through a third party recruiting or human resources provider we engaged with such as Comeet Technology, Inc., we will (but are not obligated to) use the information you provide to contact you regarding your application or inquiry, to evaluate your experience, skills and suitability for a position, and to verify your identity and other information you provide, contact previous employers, and conduct background checks (to the extent legally permissible). The legal basis for our receipt and use of such information is our legitimate interest and your consent.
We may also share this information with affiliates which may have an opening for employment or with our third party recruiting or human resources providers who advise us and assist us in evaluating applicants and processing applications. We will save your name, phone number, address, email address, phone number, URL of your LinkedIn or other profile page you provide, information about the position for which you applied or inquired, your CV/resume and other documents or information you provide for a period of five (5) years from the date you provide such information or, if later, the date we complete our review of your suitability for a position.
If you submit the “Contact us” form on the Site, we ask you to provide us with your full name, phone number, email address, and information regarding the nature of your inquiry. We will use the information you provide in order to respond to your request or inquiry. If your request is for support, we will use the information as described in Section 1.2 above. The legal basis for our receipt and use of such information is your consent. Such information is transferred to and stored with SalesForce, a customer resource management service. We retain such information for a period of seven (7) years, in order to respond to related requests you may make in the near future. If, after contacting us, you or the entity you represent, subsequently purchase a product or service, this information will be treated as “business contact information” as described above.