The mission:
Rethink the customer journey
Before working with EasySend, Real Garant was reliant on multiple complex PDFs that required a lot of heavy manual work to complete the sales cycle. To close a contract took between three to six months with no way to track progress or review stats. Since the entire process required multiple departments to travel to their partners’ regions to finalize the process, Covid-19 drastically threatened their bottom line. They needed a faster, more transparent online journey that could scale.
The solution:
Create an online workflow with EasySend
Together with EasySend, Real Garant transformed the way they do business. By turning their complex manual processes into custom digital journeys, they've streamlined their sales cycle and shortened contract closing time to weeks. Since the entire workflow can be defined and completed online, including Co-Browsing for remote digital assistance, they no longer need to travel to close the deal.
With EasySend, Real Garant can track each journey online and review the data afterward to look for optimization opportunities. Despite the pandemic, Real Garant has adopted a sustainable workflow that will scale as they grow.
