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All the info, guides, and case studies you need to understand digital transformation and how to start your journey today.
Blog
May 25, 2023
Personalizing insurance policies: how digital data collection empowers customized coverage
Digital data collection helps insurers create personalized insurance policies that meet customer expectations and give insurers a competitive edge.
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5 minutes
Blog
May 22, 2023
Improving customer experience in commercial insurance with streamlined digital workflows
Explore how digital workflows revolutionize customer experience in commercial insurance, boosting satisfaction and engagement.
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Blog
7 minutes
Blog
May 18, 2023
The value of ecosystems and integrations in the insurance industry
Learn how to stay ahead of the competition in insurance with ecosystem integration. Adapt to customer needs, leverage technology, and differentiate yourself for a competitive edge.
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Blog
4 minutes
Blog
May 16, 2023
Unleashing the power of real-time data sharing: 5 benefits for commercial insurance
Real-time data sharing enables greater efficiency and accuracy in the commercial lines insurance data collection process, reducing the complexities associated with manual communication and data entr
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5 minutes
Blog
May 15, 2023
[Webinar] Commercial insurance in 2024 and beyond: priorities, technologies, and challenges
Explore the future of the commercial insurance sector with our on-demand webinar where we delve into 2024's top priorities, emerging technologies, and key challenges in the industry.
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5 minutes
Blog
May 9, 2023
Transforming Quote-to-Bind ratios in P&C insurance through digital data collection
Uncover the power of digital data collection in enhancing Quote-to-Bind ratios in P&C insurance. Drive process efficiency and customer delight with technology.
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5 minutes
Blog
May 8, 2023
20 crucial KPIs for insurance customer experience improved by digital data collection
Discover 10 KPIs to gauge the success of insurers' digital data initiatives aimed at enhancing customer experience. Measure, improve & thrive!
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Blog
6 minutes
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Blog
Apr 20, 2023
7 tips on streamlining communications between carriers and insurance producers
Learn 7 practical tips to streamline communication between carriers and insurance producers, including prioritizing timely responses and utilizing technology.
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5 mnutes
Blog
Apr 19, 2023
Collaboration and communication in commercial insurance: the key to successful digital transformation
Data silos can be a major roadblock to digital transformation in commercial insurance. The lack of real-time sync between core and secondary systems leads to gaps in the understanding of customer data and misalignments between different teams.
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5 minutes
Blog
Apr 12, 2023
5 ways digital transformation is revolutionizing insurance claims processing
Digital data collection is a key element of the digital claims submission process and provides several significant benefits to insurers and customers.
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5 minutes
Blog
Apr 6, 2023
Disruptive technologies in commercial insurance: how no-code and digital data collection are changing the game
To keep up with customer demands, commercial lines insurers are shifting their focus away from the conventional "one-size-fits-all" policies and instead are providing customers with customized coverage based on individual requirements.
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5 minutes
Blog
Apr 4, 2023
The state of commercial insurance 2023: trends and predictions for the future
Commercial insurance is likely to face a radical transformation in the near future as changes in technology and regulation continue to reshape the way businesses select and purchase policies.
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Blog
5 minutes
Blog
Mar 30, 2023
From paper to pixels: the benefits and challenges of digitizing underwriting processes
Digital underwriting is faster, more accurate, and more efficient than underwriting processes with manual touchpoints.
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Blog
6 minutes
Blog
Mar 28, 2023
The future of insurance distribution: how automation and AI are changing the landscape for insurance agents
We are in the midst of the AI-revolution. AI-powered tools and platforms provide a range of capabilities, from automated customer service to predictive analytics. With these tools, agents can gain better insights into their customers’ needs and preferences to deliver personalized services.
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5 minutes
Blog
Mar 27, 2023
The human touch in the digital world: balancing automation with personalization in insurance
Automation is an effective tool for streamlining processes, reducing costs, and improving customer experience. But automation on its own cannot deliver a truly outstanding customer experience.
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6 minutes
Blog
Mar 17, 2023
Digital as an enabler, not a disruptor, of the agent/broker distribution model in insurance
By leveraging digital technologies to their fullest potential, agencies can continue to offer superior customer service while modernizing the agency distribution model in insurance.
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6 minutes
Blog
Mar 16, 2023
Simplifying commercial lines submissions: a case study
For agencies operating in multiple states, commercial multi-state submissions can be a real challenge to stay on top of ever-changing compliance requirements. Here is how BTIS solved this challenge with digital data intake.
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6 minutes
Blog
Mar 1, 2023
Breaking down barriers: the impact of digital data intake on carrier-agent relationships
Digital data intake is an essential tool for independent agents that helps to reduce the complexity of carrier/agent communications and boost policy sales growth.
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5 minutes
Blog
Feb 27, 2023
Leveraging technology to make manual data intake a thing of the past
This blog post explores how technology can help insurers overcome these challenges and streamline their data intake processes.
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Blog
6 minutes
Blog
Feb 16, 2023
Elevating customer experience in the P&C commercial lines industry
Learn how P&C commercial lines insurers can enhance policyholder experience through digital innovation and customer-centric strategies.
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Blog
5 minutes
Blog
Feb 15, 2023
From manual to digital: boosting MGA & MGU efficiency with workflow automation
As the insurance industry evolves, automation will become increasingly important for MGAs’ success.
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5 minutes
Blog
Feb 13, 2023
Underwriting technology trends 2023: what to expect
The underwriting technology landscape is set to continue its rapid progression in 2023, with AI and digitalization at the forefront.
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5 minutes
Blog
Feb 2, 2023
The importance of policyholder experience in call centers
Digital data intake systems for call centers help ensure positive experiences for policyholders, leading to increased customer satisfaction and loyalty.
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4 minutes
Blog
Feb 1, 2023
Maximize your profits in a challenging insurance market: a guide for independent agents
The hardening market is a given, but that doesn’t mean that independent agents must resign themselves to dwindling profits. Here is what you can do to not just survive, but thrive.
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5 minutes
Blog
Jan 31, 2023
The benefits of digital data intake technology for insurance producers
The ability to quickly and accurately collect customer information is essential for any agent or broker, and digital data intake technology can be a great tool to make that possible.
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Blog
5 minutes
Blog
Jan 29, 2023
Streamlining insurance processes with No-Code/Low-Code solutions
No-code/low-code solutions enable insurers to keep up with customer expectations while reducing time to market, complexity, and cost.
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Blog
4 minutes
Blog
Jan 23, 2023
Streamline submissions and supplemental data collection in underwriting
Digital tools can help streamline the submission process by allowing agents to quickly gather customer data and fill out ACORD forms.
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Blog
4 minutes
Blog
Jan 19, 2023
Digital claims: streamlining the P&C claims process with digital data collection
P&C carriers who want to streamline claims processing must embrace digital data collection and unify siloed data sources into a single, evolving journey.
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6 minutes
Blog
Jan 18, 2023
Streamlining underwriting: how digital data intake can improve agent and broker experience
The agent and broker communication with underwriting is often far from ideal. Learn how digital data intake can change that.
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6 minutes
Blog
Jan 16, 2023
Streamlining P&C policy management: the benefits of digital data intake for TPAs
TPAs can use the downturn to their advantage by adapting to the changing market conditions and adjusting their business strategies accordingly.
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5 minutes
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Blog
Dec 30, 2022
Make the most out of policy renewal: tips to streamline insurance renewal processes
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5 minutes
Blog
Dec 29, 2022
Modernizing insurance customer communication: a guide to upgrading outdated workflows
To reduce errors, lower costs and improve policyholder experience, insurance companies need to upgrade their customer communication workflows with digital solutions.
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5 minutes
Blog
Dec 26, 2022
Digital transformation lessons: how Liberty Mutual's 110 year journey led to the cloud
Insurers can learn from Liberty Mutual how to tackle complexity and legacy systems
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Blog
4 minutes
Blog
Dec 24, 2022
Why it’s important to streamline submission and logging processes in underwriting
Submitting and logging of insurance applications for underwriting includes several major points of friction and inefficiencies, leading to significant issues and challenges.
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Blog
6 minutes
Blog
Dec 22, 2022
How structuring claims data collection can lead to improved claims experience
Structured claim data collection processes can improve claims experience, reduce claim cycle time and improve claim settlement outcomes.
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6 minutes
Blog
Dec 19, 2022
Transforming the life insurance customer journey with digital submissions
Digital submissions not only simplify life insurance sales and claims processes but also improve customer experience, reduce costs, and enable life insurers to develop more tailored life insurance products and services.
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Blog
4 minutes
Blog
Dec 14, 2022
What do 2022 insurance customer experience trends mean for 2025 and beyond
Stay ahead of customer experience trends that will affect the future of the insurance industry, including experience personalization, DIY insurance, AI and chatbots, digital transformation, visual engagement, and more.
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5 minutes
Blog
Dec 8, 2022
The insurer’s guide to choosing the right eSignature software in 2023
Using eSignatures to sign documents can offer a number of benefits for insurers and their customers. Here is how to select eSignature solution for your business.
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Blog
7 minutes
Blog
Dec 5, 2022
8 obstacles to digital transformation in insurance and how to overcome them
In this article, we will discuss eight of the biggest obstacles to digital transformation in insurance and how companies can overcome them.
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4 minutes
Blog
Nov 25, 2022
Reducing data costs without jeopardizing growth in insurance
With most companies in resiliency mode, how can they ramp up data efforts while managing data costs?
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5 minutes
Blog
Nov 23, 2022
7 customer data types in insurance (with tips for collecting data)
When it comes to collecting customer data, it’s important to strike a balance between being too intrusive and not collecting enough information.
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Blog
7 minutes
Blog
Nov 21, 2022
6 customer satisfaction drivers in insurance claims
It’s not easy to figure out how to drive customer satisfaction in insurance claims, but digital data intake can play a key role.
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6 minutes
Blog
Nov 15, 2022
Digitizing the top 3 insurance customer touchpoints with no-code: quotes, FNOL, and payments
Quickly and easily build omnichannel connected experiences for quotes, FNOL, or payments without relying on scarce IT resources.
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Blog
6 minutes
Blog
Nov 10, 2022
8 Success drivers in large commercial insurance
KMPG’s Connected Enterprise model for navigating the future commercial insurance landscape requires making an important change: digital data intake.
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Blog
6 minutes
Blog
Nov 10, 2022
Budget crunch? 10 reasons to consider a no-code platform in 2023
The initiatives that will make it into the 2023 digital transformation budgets will be those that have a high probability of success, high ROI, and a low cost of implementation. This is where no-code comes in.
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Blog
5 minutes
Blog
Nov 8, 2022
The importance of data integrity for your bottom line
With a large scale of data to process, ensuring high data integrity is vital for insurance companies. Here’s why
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Blog
5 minutes
Blog
Nov 7, 2022
Call center efficiency in insurance: digitize your top call drivers into self-serve digital journeys
What if you could reduce call volume, handle time, and costs of your call center by digitizing your most common call drivers into self-serve digital journeys?
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Blog
4 minutes
Blog
Nov 3, 2022
Paperwork is killing your insurance company's policyholder experience. Here is what you can do about it.
One of the biggest pain points in insurance is paperwork. The insurance onboarding process often requires customers to fill out a significant amount of paperwork, which can be time-consuming and confusing.
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4 minutes
Blog
Nov 1, 2022
Hyperautomation in insurance: the future of data-driven decision-making
In this blog post, we explore how hyperautomation can benefit your organization and why digital data intake is critical to its success.
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5 minutes
Blog
Oct 31, 2022
Digital experience in insurance: the importance of making complex simple
Simplicity is key when it comes to digital customer experience. By making the complex simple, businesses can improve conversion rates, create loyalty, and reduce friction.
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5 minutes
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Blog
Oct 27, 2022
Are PDF forms and manual data intake processes putting your business at risk?
Manual data intake and PDF forms may be putting your insurance business at risk. Learn why digital data capture is the safer, better option
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Blog
4 minutes
Blog
Oct 21, 2022
9 ways to make data collection easy and painless for insurance customers
Customer data collection in insurance doesn’t have to be painful. With these tips, it can be easier than you think.
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4 minutes
Blog
Oct 17, 2022
What can insurers learn from Adobe's purchase of Figma?
Adobe's recent purchase of Figma for $20 billion has put the spotlight on the importance of UX/UI and digital experience for modern enterprises
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4 minutes
Blog
Oct 11, 2022
10 reasons to optimize your customer data collection forms
Despite its central place in the business, the data collection process is often poorly executed, resulting in major inefficiencies and customer frustration.
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Blog
6 minutes
Blog
Oct 4, 2022
The future of customer data collection: digital journeys, conversational UIs, and chatbots
Learn about the upcoming trends in customer data collection and how they'll impact insurance.
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5 minutes
Blog
Oct 3, 2022
Connected enterprise framework: the role of customer data collection
The insurance industry is about to undergo a radical transformation. Digitizing customer data collection is the first key step down the path of digital transformation.
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5 minutes
Blog
Sep 28, 2022
Digitization, digitalization, and digital transformation: what is the difference?
Learn how to differentiate between digitization, digitalization, and digital transformation so you can choose the right strategy for your business.
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Blog
4 minutes
Blog
Sep 21, 2022
How seamless customer data collection can help insurance directors automate workflows
As the insurance industry looks to adopt more automation in its workflows, customer data collection will play an increasingly important role.
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5 minutes
Blog
Sep 19, 2022
Data integration as a critical competitive capability in insurance
Data integration is a critical capability for insurers looking to improve customer experience, operational efficiency, and employee productivity.
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5 minutes
Blog
Sep 14, 2022
Building end-to-end digital customer journeys in insurance
Digital data intake is a necessary first step to enable the end-to-end digital customer journey in insurance. By breaking down silos and connecting disconnected systems, insurance companies can provide a more personalized and seamless experience for their customers.
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Blog
4 minutes
Blog
Sep 8, 2022
P&C insurance digital transformation trends 2024
The P&C insurance digital transformation is in full swing. Here are the trends you can expect to see in the next two years.
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5 minutes
Blog
Aug 29, 2022
7 digital customer journey trends in insurance for 2023 and beyond
As customers become increasingly digital, customer journeys in the insurance industry are evolving. Here we discuss 7 key trends in customer journeys that will have an impact on the industry in the years to come.
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5 minutes
Blog
Aug 28, 2022
The influence of data intake methods on customer experience in insurance
Collecting data from customers doesn't have to become a point of friction. Insurance companies can make the customer journey smoother and more efficient by digitizing data intake.
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4 minutes
Blog
Aug 24, 2022
Streamlining FNOL processes in the call center with digital customer data intake
When customers experience a loss, they don’t have patience for inefficient data intake in the FNOL process. Digital data intake offers a better, faster solution.
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5 minutes
Blog
Aug 9, 2022
The future of insurance: digital claims, digital sales, and other trends
Here are some of the most important trends that will transform the insurance industry in the years to come.
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4 minutes
Blog
Aug 8, 2022
How to make the most of your evolving insurance forms
Web forms with good UI can be a gamechanger for insurance providers, improving the customer experience and driving strong business outcomes.
Blog
Jul 30, 2022
How insurance companies are benefiting from the power of digital data collection
Digital data collection is transforming the insurance industry. Here’s how companies are using it to gain a competitive advantage.
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5 minutes
Blog
Jul 29, 2022
Digital data intake: the key to intelligent automation in insurance
Customers expect it to be easy to find the right agent to solve their issues. Intelligent automation in insurance is the key to making that happen.
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Blog
5 minutes
Blog
Jul 26, 2022
3 Broken Insurance Customer Journeys & How digital data intake can fix them
The insurance industry’s customer journeys are broken. Digital data intake can fix it. Read on to learn how.
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Blog
7 minutes
Blog
Jul 25, 2022
The unique challenges of digital transformation in commercial insurance
Digital data intake is the foundation on which all other digital transformation initiatives must be built. No-code tools enable commercial insurers to rapidly digitize their customer data intake processes with minimal investment.
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6 minutes
Blog
Jul 14, 2022
The role of customer data intake in the insurance customer journey
Digital customer data intake can transform the insurance customer journey, making it easier and more efficient for both the customer and the organization.
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5 minutes
Blog
Jul 13, 2022
Solving the insurance digital transformation challenges with digital data intake
By digitizing the customer data intake process, insurance companies can improve the customer experience, automate workflows, and increase efficiency.
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6 minutes
Blog
Jul 9, 2022
Solving the issue with customer data collection in insurance
If you’re still using manual data entry methods, it’s time to If you’re still using manual data entry methods, it’s time to switch to digital data intake journeys.
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6 minutes
Blog
Jul 4, 2022
6 pain points of traditional data collection in insurance and how to solve them
Discover the 6 biggest pain points that insurance companies suffer when they use traditional data collection methods, and how switching to digital data collection can cure them all.
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5 minutes
Blog
Jun 21, 2022
7 benefits of digital data intake journeys for customer data collection in insurance
Digital data intake can be a gamechanger for insurance providers. These are the top 7 benefits you will gain with digital customer data collection.
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Blog
5 minutes
Blog
Jun 21, 2022
Mapping out customer journeys in insurance for better customer experience
The journey customers take before, during, and after the sales process should be considered to create a seamless experience. Here's how insurers can look at their digital strategy through the lens of customer journeys.
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Blog
8 minutes
Blog
Jun 16, 2022
Why design thinking is essential for digital transformation in insurance
Design thinking is a customer-centric approach that can help insurers to stay ahead of the curve and remain relevant in a rapidly changing digital world.
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Blog
6 minutes
Blog
Jun 15, 2022
Why data integration is key to the digital experience in insurance
Data integration plays a key role in digital transformation in insurance. The first step for insurers is digitizing customer data intake.
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5 minutes
Blog
Jun 13, 2022
How 4 insurers are driving customer engagement with digital data intake
Learn how four leading insurance companies are using digital data intake to increase efficiency, reduce costs and improve the experience for their customers.
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Blog
10 minutes
Blog
Jun 7, 2022
Tesla vs. the Insurance Industry: how auto insurers can avoid the fate of the dinosaurs
The future of insurance is digital, data-driven, and customer-centric. Tesla has already shown us the way; it's time for the rest of the industry to follow suit.
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Blog
5 minutes
Blog
May 31, 2022
Why digital intake solutions are the key to successful automation in insurance
Learn how digital data intake can help your insurance company boost efficiency and improve customer experience.
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5 minutes
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Blog
May 25, 2022
How to improve the insurance policy renewal process
Policy renewal process doesn’t have to be a pain. By making it easy for policyholders to renew their policy online, you'll boost customer retention and reduce operational costs.
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5 minutes
Blog
May 12, 2022
Insurance trends: plain language policies
The insurance industry trends are clear—plain language policy is key to keeping customers happy and even to selling more.
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Blog
6 minutes
Blog
May 4, 2022
Here’s how bad UX is hurting your insurance company’s bottom line
Do your insurance company’s website and online services suffer from bad UX? It might be losing you thousands in revenue - per customer. Here's how to fix it.
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Blog
6 minutes
Blog
Apr 27, 2022
Where are the growth opportunities for intelligent automation in insurance?
To take full advantage of the growth opportunities of automation in insurance, insurers must solve the problems stemming from manual customer data collection
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Blog
7 minutes
Blog
Apr 25, 2022
Solving the UX challenges in insurance and banking
Solving the UX challenges in insurance and banking demands an uncompromising focus on customer experience
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Blog
7 minutes
Blog
Apr 20, 2022
11 quick tips to improve user experience of the insurance websites
Here are 11 tips from EasySend’s team to help improve the UX/UI of your insurance website and make it stand out from the rest
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Blog
5 minutes
Blog
Mar 8, 2022
ROI of claim intake tools: PDfs vs web forms vs digital journeys
Let's break down the ROI of digital transformation for insurance companies by comparing the operational costs of claim intake with PDFs, simple web forms, and user-friendly digital journeys.
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Blog
7 minutes
Blog
Mar 4, 2022
Top 16 digital transformation trends in insurance in 2023
2023 is going to be a big year for digital transformation projects in the insurance industry. Check out this list of the top 16 trends that will shape the future of insurance!
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Blog
12 minutes
Blog
Feb 24, 2022
Insurance CIO guide to technology trends for 2023
The right tools can help insurers prepare for technology trends in the insurance industry. The most important tool may not be what you expect.
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Blog
6 minutes
Blog
Feb 15, 2022
How to become a digital leader in the insurance industry
Two elements are key for leaders looking to ignite an insurance digital transformation: customer-facing development and no-code platforms.
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Blog
6 minutes
Blog
Jan 27, 2022
Ten reasons why insurers should make the switch to digital FNOL
Digital First Notices of Loss (FNOL) is the first step in this journey to digital claims experience, and as such is a crucial part of the claims process. Here are 10 reasons why digital FNOL is the future of claims interactions.
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Blog
6 minutes
Blog
Jan 10, 2022
11 ways digital journeys boost ROI of digital transformation in insurance
Financial services companies can leverage the power and insights from digital journeys to improve customer experience, build strong competitive advantages, and outpace the industry.
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Blog
7 minutes
Blog
Dec 21, 2021
2021 year in review: UX trends in digital insurance
In 2021, there have been several breakthroughs in insurance UX that will define our digital future. What are some of those key developments? Let's explore them below!
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Blog
9 minutes
Blog
Dec 14, 2021
16 tips to improve digital claims experience in insurance
Find out what you can do today to improve the insurance claims experience for your customers. These tips will reduce friction and help ensure a positive customer service experience.
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Blog
9 minutes
Blog
Nov 10, 2021
The evolution of paperwork in insurance: from paper to PDF to digital journeys
Any business that has to collect data and signatures from customers can significantly improve processes, productivity, and reduce costs by moving away from paper-based documentation to fully digital experiences.
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Blog
5 minutes
Blog
Oct 10, 2021
The digital disruption in insurance: How the role of a CIO has changed
Find out how big data, social media, mobile technology and other disruptive forces are changing the role of chief information officers (CIOs)
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Blog
6 minutes
Customer story
May 27, 2021
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