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Blog
Nov 21, 2022

6 customer satisfaction drivers in insurance claims

It’s not easy to figure out how to drive customer satisfaction in insurance claims, but digital data intake can play a key role.
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Blog
6 minutes
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Blog
Nov 3, 2022

Paperwork is killing your insurance company's policyholder experience. Here is what you can do about it.

One of the biggest pain points in insurance is paperwork. The insurance onboarding process often requires customers to fill out a significant amount of paperwork, which can be time-consuming and confusing.
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Blog
4 minutes
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Blog
Oct 31, 2022

Digital experience in insurance: the importance of making complex simple 

Simplicity is key when it comes to digital customer experience. By making the complex simple, businesses can improve conversion rates, create loyalty, and reduce friction.
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Blog
5 minutes
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Blog
Oct 11, 2022

10 reasons to optimize your customer data collection forms

Despite its central place in the business, the data collection process is often poorly executed, resulting in major inefficiencies and customer frustration.
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Blog
6 minutes
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Blog
Oct 4, 2022

The future of customer data collection: digital journeys, conversational UIs, and chatbots

Learn about the upcoming trends in customer data collection and how they'll impact insurance.
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Blog
5 minutes
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Blog
Sep 29, 2022

Why digital intake is key to offering a positive call center customer experience

Call centers using manual data intake processes create a frustrating customer experience. The solution? Digital intake.
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Blog
5 minutes
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Blog
Sep 22, 2022

7 core capabilities for effective customer data management in banking

These are the core capabilities in customer data collection that banks need to meet changing customer expectations and address market trends.
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Blog
5 minutes
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Blog
Sep 1, 2022

Data-driven operations: how digital intake journeys streamline customer interactions

Find out how digital data intake can help insurance companies make smarter decisions and be more data-driven.
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Blog
4 minutes
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Blog
Aug 31, 2022

‍4 ways manual data intake is preventing enterprises from maximizing customer value

Is inefficient data intake holding your company back? If your processes require manual touchpoints, the answer is a resounding yes.
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Blog
5 minutes
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Blog
Aug 28, 2022

The influence of data intake methods on customer experience in insurance

Collecting data from customers doesn't have to become a point of friction. Insurance companies can make the customer journey smoother and more efficient by digitizing data intake.
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Blog
4 minutes
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Blog
Aug 17, 2022

The future of agent-assisted interactions in banking

Digital data intake journeys are the future of agent-assisted interactions in banking. They are more user-friendly, efficient, and accurate than traditional data collection methods.
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Blog
5 minutes
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Blog
Jul 26, 2022

3 Broken Insurance Customer Journeys & How digital data intake can fix them

The insurance industry’s customer journeys are broken. Digital data intake can fix it. Read on to learn how.
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Blog
7 minutes
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Blog
Jul 21, 2022

Unlocking the potential of automation with digital customer data collection

Learn why digital customer data collection is essential for automation
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Blog
6 minutes
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Blog
Jun 21, 2022

‍Mapping out customer journeys in insurance for better customer experience

The journey customers take before, during, and after the sales process should be considered to create a seamless experience. Here's how insurers can look at their digital strategy through the lens of customer journeys.
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Blog
8 minutes
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Blog
Jun 15, 2022

Why data integration is key to the digital experience in insurance

Data integration plays a key role in digital transformation in insurance. The first step for insurers is digitizing customer data intake.
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Blog
5 minutes
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Blog
Jun 13, 2022

How 4 insurers are driving customer engagement with digital data intake

Learn how four leading insurance companies are using digital data intake to increase efficiency, reduce costs and improve the experience for their customers.
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Blog
10 minutes
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Blog
May 5, 2022

Frustrated with PDF forms? So are your customers!

PDF forms as a method of customer data collection in insurance have many limitations. In order to provide a better experience for your customers, it's time to consider other options.
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Blog
6 minutes
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Blog
Apr 25, 2022

Solving the UX challenges in insurance and banking

Solving the UX challenges in insurance and banking demands an uncompromising focus on customer experience
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Blog
7 minutes
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Blog
Apr 21, 2022

How can midsize banks offer a digital experience that competes with the big players?

Taking a customer-centric approach and investing in innovative technologies will help midsize banks offer a digital experience that meets the needs of today’s consumers and keeps pace with the big players.
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Blog
5 minutes
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Apr 20, 2022

‍11 quick tips to improve user experience of the insurance websites

Here are 11 tips from EasySend’s team to help improve the UX/UI of your insurance website and make it stand out from the rest
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Blog
5 minutes
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Blog
Feb 17, 2022

The power of UX: making the complex simple

In this insightful interview with Vitaly Friedman, the creative lead at Smashing Media, we will dive into the intersection of the world of UX and the one thing you wouldn’t associate with great customer experience: forms and insurance paperwork.
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Blog
13 minutes
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Jan 31, 2022

5 key elements of the insurance digital experience

Customers expect seamless experiences in their insurance interactions across all channels in today's digital age. Are you ready to rethink digital experience in insurance? Here are 5 key areas to focus on.
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Blog
5 minutes
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Blog
Nov 25, 2021

Customer experience: creating value by transforming customer journeys in 2023

This blog post shares advice from top UX advice from EasySend experts for building customer journeys in insurance, banking, and financial industries
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Blog
6 minutes
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