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All the info, guides, and case studies you need to understand digital transformation and how to start your journey today.
Blog
Sep 21, 2023
Beyond transactional relationships: leveraging digital tools to enhance customer engagement in insurance
For the insurance sector, known for its transactional nature, the journey to deepen customer relationships is not just nice to have—it's critical.
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Blog
5 minutes
Blog
Sep 12, 2023
Delivering a seamless omnichannel experience: digital solutions for enhancing customer service in insurance
No-code platforms are essential enablers of omnichannel customer service strategies in the insurance industry. By leveraging this technology, firms can quickly and effectively build powerful applications that deliver seamless customer service across multiple channels.
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Blog
5 minutes
Blog
May 25, 2023
Personalizing insurance policies: how digital data collection empowers customized coverage
Digital data collection helps insurers create personalized insurance policies that meet customer expectations and give insurers a competitive edge.
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Blog
5 minutes
Blog
May 22, 2023
Improving customer experience in commercial insurance with streamlined digital workflows
Explore how digital workflows revolutionize customer experience in commercial insurance, boosting satisfaction and engagement.
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Blog
7 minutes
Blog
May 8, 2023
20 crucial KPIs for insurance customer experience improved by digital data collection
Discover 10 KPIs to gauge the success of insurers' digital data initiatives aimed at enhancing customer experience. Measure, improve & thrive!
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Blog
6 minutes
Blog
Mar 27, 2023
The human touch in the digital world: balancing automation with personalization in insurance
Automation is an effective tool for streamlining processes, reducing costs, and improving customer experience. But automation on its own cannot deliver a truly outstanding customer experience.
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Blog
6 minutes
Blog
Mar 6, 2023
The future of agent-assisted interactions in banking
Digital data intake journeys are the future of agent-assisted interactions in banking. They are more user-friendly, efficient, and accurate than traditional data collection methods.
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Blog
5 minutes
Blog
Dec 14, 2022
What do 2022 insurance customer experience trends mean for 2025 and beyond
Stay ahead of customer experience trends that will affect the future of the insurance industry, including experience personalization, DIY insurance, AI and chatbots, digital transformation, visual engagement, and more.
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Blog
5 minutes
Blog
Nov 21, 2022
6 customer satisfaction drivers in insurance claims
It’s not easy to figure out how to drive customer satisfaction in insurance claims, but digital data intake can play a key role.
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Blog
6 minutes
Blog
Nov 3, 2022
Paperwork is killing your insurance company's policyholder experience. Here is what you can do about it.
One of the biggest pain points in insurance is paperwork. The insurance onboarding process often requires customers to fill out a significant amount of paperwork, which can be time-consuming and confusing.
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Blog
4 minutes
Blog
Oct 31, 2022
Digital experience in insurance: the importance of making complex simple
Simplicity is key when it comes to digital customer experience. By making the complex simple, businesses can improve conversion rates, create loyalty, and reduce friction.
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Blog
5 minutes
Blog
Oct 11, 2022
10 reasons to optimize your customer data collection forms
Despite its central place in the business, the data collection process is often poorly executed, resulting in major inefficiencies and customer frustration.
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Blog
6 minutes
Blog
Oct 4, 2022
The future of customer data collection: digital journeys, conversational UIs, and chatbots
Learn about the upcoming trends in customer data collection and how they'll impact insurance.
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Blog
5 minutes
Blog
Sep 29, 2022
Why digital intake is key to offering a positive call center customer experience
Call centers using manual data intake processes create a frustrating customer experience. The solution? Digital intake.
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Blog
5 minutes
Blog
Sep 22, 2022
7 core capabilities for effective customer data management in banking
These are the core capabilities in customer data collection that banks need to meet changing customer expectations and address market trends.
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Blog
5 minutes
Blog
Sep 1, 2022
Data-driven operations: how digital intake journeys streamline customer interactions
Find out how digital data intake can help insurance companies make smarter decisions and be more data-driven.
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Blog
4 minutes
Blog
Aug 31, 2022
4 ways manual data intake is preventing enterprises from maximizing customer value
Is inefficient data intake holding your company back? If your processes require manual touchpoints, the answer is a resounding yes.
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Blog
5 minutes
Blog
Aug 28, 2022
The influence of data intake methods on customer experience in insurance
Collecting data from customers doesn't have to become a point of friction. Insurance companies can make the customer journey smoother and more efficient by digitizing data intake.
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Blog
4 minutes
Blog
Jul 26, 2022
3 Broken Insurance Customer Journeys & How digital data intake can fix them
The insurance industry’s customer journeys are broken. Digital data intake can fix it. Read on to learn how.
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Blog
7 minutes
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Blog
Jul 21, 2022
Unlocking the potential of automation with digital customer data collection
Learn why digital customer data collection is essential for automation
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Blog
6 minutes
Blog
Jun 21, 2022
Mapping out customer journeys in insurance for better customer experience
The journey customers take before, during, and after the sales process should be considered to create a seamless experience. Here's how insurers can look at their digital strategy through the lens of customer journeys.
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Blog
8 minutes
Blog
Jun 15, 2022
Why data integration is key to the digital experience in insurance
Data integration plays a key role in digital transformation in insurance. The first step for insurers is digitizing customer data intake.
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Blog
5 minutes
Blog
Jun 13, 2022
How 4 insurers are driving customer engagement with digital data intake
Learn how four leading insurance companies are using digital data intake to increase efficiency, reduce costs and improve the experience for their customers.
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Blog
10 minutes
Blog
May 5, 2022
Frustrated with PDF forms? So are your customers!
PDF forms as a method of customer data collection in insurance have many limitations. In order to provide a better experience for your customers, it's time to consider other options.
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Blog
6 minutes
Blog
Apr 25, 2022
Solving the UX challenges in insurance and banking
Solving the UX challenges in insurance and banking demands an uncompromising focus on customer experience
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Blog
7 minutes
Blog
Apr 21, 2022
How can midsize banks offer a digital experience that competes with the big players?
Taking a customer-centric approach and investing in innovative technologies will help midsize banks offer a digital experience that meets the needs of today’s consumers and keeps pace with the big players.
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Blog
5 minutes
Blog
Apr 20, 2022
11 quick tips to improve user experience of the insurance websites
Here are 11 tips from EasySend’s team to help improve the UX/UI of your insurance website and make it stand out from the rest
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Blog
5 minutes
Blog
Feb 17, 2022
The power of UX: making the complex simple
In this insightful interview with Vitaly Friedman, the creative lead at Smashing Media, we will dive into the intersection of the world of UX and the one thing you wouldn’t associate with great customer experience: forms and insurance paperwork.
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Blog
13 minutes
Blog
Jan 31, 2022
5 key elements of the insurance digital experience
Customers expect seamless experiences in their insurance interactions across all channels in today's digital age. Are you ready to rethink digital experience in insurance? Here are 5 key areas to focus on.
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Blog
5 minutes
Blog
Nov 25, 2021
Customer experience: creating value by transforming customer journeys in 2023
This blog post shares advice from top UX advice from EasySend experts for building customer journeys in insurance, banking, and financial industries
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Blog
6 minutes
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