Digital Transformation Wiki
Digital loan document intake workflow
What is a digital loan document intake workflow?
A digital loan document intake workflow is an end-to-end, guided process for collecting borrower data, supporting documents, and signatures during a loan application. Unlike static forms or upload portals, it adapts dynamically based on borrower input and ensures that data is validated, complete, and correctly routed before reaching underwriting or operations teams.
The workflow typically sits in front of the Loan Origination System (LOS), handling customer-facing interactions while the LOS manages decisioning, compliance, and back-office processing.
Key characteristics
A modern digital intake workflow guides borrowers step by step, requests documents contextually, validates inputs in real time, and coordinates multiple participants such as co-borrowers or guarantors. Data and documents are synced directly into systems like Salesforce and the LOS, reducing manual handoffs and rework.
Why it matters
Traditional intake methods often lead to incomplete applications, incorrect documents, and repeated follow-ups. A digital workflow reduces friction for borrowers, improves data quality, shortens time to decision, and lowers operational costs.
How EasySend supports this workflow
EasySend enables lenders to design guided digital journeys that handle data collection, document intake, real-time validation, multi-party coordination, and eSignatures, while integrating seamlessly with Salesforce and existing LOS platforms.