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Digitizing the top 3 insurance customer touchpoints with no-code: quotes, FNOL, and payments

Digitizing the top 3 insurance customer touchpoints with no-code | EasySend blog
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6 minutes

Insurers are under pressure like never before to provide outstanding digital experiences for their customers. But with resources stretched thin, how can you possibly meet these expectations? The answer is enterprise no-code platforms.

Today, customers expect a simple, convenient, and digital-first insurance experience. This is especially true for the top three customer touchpoints: quotes, FNOL (First Notice of Loss), and payments.

With an enterprise no-code platform, you can quickly and easily build the omnichannel,connected experiences that your customers crave without having to rely on scarce IT resources. And if you choose a platform that is designed for the insurance industry, you can be confident that it will meet all of your specific needs and requirements.

Digitizing top 3 customer touchpoints: Quotes, FNOL, and Payments

One of the main advantages of using an enterprise no-code platform is that it can help you digitize your most important customer touchpoints quickly and easily. 

One point that causes friction in customer data collection. This can be alleviated by offering an omnichannel customer experience with a platform that has pre-built data intake journeys.

There are multiple areas in the customer journey where no-code technology can have a major impact:

  • Quotes: A no-code platform can help you rapidly develop and deploy digital quoting experiences that are accurate, personalized, and easy to use. For quotes, a no-code platform can help you build a digital quoting experience that is tailored to each individual customer. This means that customers will be able to get an accurate quote in minutes without having to jump through hoops or provide endless amounts of information.
  • FNOL (First notice of loss): No-code solutions can also be used to develop digital-first notice of loss (FNOL) experiences. This is critical for creating a great customer experience, as it can help customers report their claims quickly and easily without having to go through a call center. And FNOL, a no-code platform, can help you develop a digital experience that is easy to use, captures all of the necessary information, and integrates with your claims processing system. This will help you streamline the claims process and get customers the help they need faster.
  • Payments: In addition, no-code platforms can be used to develop digital payment experiences. This is important because it can help you take advantage of the latest payment technologies, such as mobile payments, and make it easier for customers to pay their premiums. With a no-code platform, you can develop a digital payment experience that is convenient, easy to use, and secure.

In addition to these common use cases, any touchpoint that requires customer data collection can be digitized with a no-code platform. This includes everything from customer onboarding to policy renewals. 

Enteprise no-code | EasySend blog

The benefits of using an enterprise no-code platform 

There are many benefits to using an enterprise no-code platform to digitize your insurance customer touchpoints.

There are many reasons why insurers should consider using no-code solutions, but some of the most important include the following:

  • No-code solutions are much faster to deploy than traditional systems, so you can get your digital transformation project off the ground quickly and start seeing results fast.
  • No-code platforms make development easier and amplify your existing resources. What you needed a team of 30 for can now be accomplished by a team of 2
  • You can make changes and iterate quickly without having to go through a lengthy and costly development process. This means that you can rapidly respond to changing customer needs and expectations.
  • No-code solutions are designed to be flexible and scalable, so you can easily adapt them as your needs change.
  • No-code platforms come with a range of built-in features and integrations that would be very difficult and expensive to replicate with traditional systems.

The benefits of digitizing your insurance customer touchpoints with a no-code platform are clear: you can provide a better customer experience, increase operational efficiency, and save money. But how do you choose the right platform for your needs?

What is a no-code platform?

No-code platforms are application development platforms that allow users to create applications without writing code. These platforms use visual drag-and-drop interfaces that accelerate development and enable non-technical users to build sophisticated applications. In addition, no-code platforms often come with a wide range of built-in features and integrations that make it easy to develop complex applications quickly and easily.

No-code solutions enable front-end developers to quickly and easily build insurance omnichannel and connected experiences without writing a single line of code. The platform takes care of all the complex back-end work for you, so you can focus on creating a seamless customer experience.

What are the benefits of using an insurance-specific no-code platform?

When you use an insurance-specific no-code platform, you can be confident that it will meet all of your specific needs and requirements. Some of the benefits of using an insurance-specific platform include the following:

  • The platform will be pre-configured with all of the necessary insurance-specific features and integrations (e.g., Guidewire, Duck Creek, etc.), so you won't have to waste time and money setting them up yourself.
  • The platform will be designed to meet all of the necessary compliance requirements for the insurance industry, so you can be confident that your digital transformation project is compliant from the start.
  • The platform will be designed to meet the unique needs of the insurance industry, so you can be confident that it will support your business processes.
  • You'll have access to a community of like-minded insurers who are using the same platform, so you can share best practices and learn from each other.

How to select the right no-code platform for your needs?

There are many different no-code platforms on the market, so it's important to choose one that is specifically designed for the insurance industry. This will ensure that the platform meets all of your specific needs and requirements.

When choosing a no-code platform for your insurance company, there are three main factors to consider:

  1. The features and integrations that are included
  2. The platform's compliance with industry regulations
  3. The platform's ability to support your business processes

The best way to find a no-code platform that meets all of these criteria is to consult with an insurance digital transformation expert. They will be able to assess your specific needs and requirements and recommend a platform that is right for you.

If you're looking for an insurance-specific no-code platform, EasySend is a great option. It's pre-configured with all of the necessary features and integrations, so you can get your digital transformation project off the ground quickly and easily. It's also designed to meet all of the necessary compliance requirements for the insurance industry, so you can be confident that your project is compliant from the start. And finally, it's able to support your business processes, so you can be confident that it will meet all of your needs.

EasySend is the perfect platform for insurance companies that want to quickly and easily get their digital transformation projects off the ground. Contact us today to learn more about how we can help you transform your business.

Vera Smirnoff
Vera Smirnoff

Vera Smirnoff is the demand generation manager at EasySend. She covers digital transformation in insurance and banking and the latest trends in InsurTech and digital customer experience.