How to accelerate your digital transformation plans from 5 years to 3 months
The business landscape is constantly evolving, and in order to stay ahead of the competition, organizations need to continuously adapt and innovate. This can be a daunting task, particularly when it comes to large-scale digital transformation initiatives.
However, it is possible to significantly accelerate your digital transformation plans. One way is to look for technologies and solutions that can speed up development processes and eliminate bottlenecks.
Step 1: find what is holding you back
The first step in accelerating your digital transformation is to identify what is holding you back. Once you know where the bottlenecks are, you can start to look for ways to remove them.
Traditional enterprise development is often slow and cumbersome, due to the need for multiple approvals and sign-offs from different departments. This can be a major obstacle when trying to implement new digital initiatives quickly.
Another bottleneck is the lack of resources which leads to lengthy backlogs. When development teams are understaffed or overworked, it can take much longer to get new features and products out the door. It is not always possible to hire additional talent, and in that case, you must find ways to amplify your existing resources. One way is to invest in technologies that can make your development more efficient.
Step 2: Focus on quick wins
When you’re trying to accelerate your digital transformation, it’s important to focus on quick wins. These are projects or initiatives that can be completed quickly and offer a high return on investment.
One way to identify quick wins is to look for projects that will have a major impact on the business but can be completed relatively quickly and with minimal resources.
For example, if you’re looking to improve customer service, you might focus on places where digital experience breaks, for example, long call center wait times or difficulty finding information on your website. Or you may focus on particular journeys, such as claim, policy renewal, or customer onboarding.
By identifying and fixing your customer's biggest pain points, you can make a significant impact on customer satisfaction without undertaking a large and complex digital transformation initiative.
Step 3: Get buy-in from stakeholders
Another important step in accelerating your digital transformation is to get buy-in from key stakeholders.
This includes getting support from senior management, as well as ensuring that all team members are on board with the new initiatives.
One way to do this is to create a clear and compelling case for change. This should include a detailed plan of how the digital transformation will be implemented and what benefits it will bring to the organization.
It’s also important to keep stakeholders updated on progress and ensure that they understand the value of the initiative.
Step 4: build a flexible roadmap
Once you have buy-in from key stakeholders, you need to build a flexible roadmap. This will help you to prioritize initiatives and ensure that you stay on track.
The roadmap should be designed to be flexible so that it can be easily adjusted as new priorities arise. It should also be aligned with the overall business strategy so that all initiatives are working towards the same goal.
Start small, but keep an eye on the big picture. Find projects that can be replicated and scaled up to have a bigger impact.
Step 5: Automate and integrate
One of the best ways to accelerate your digital transformation is to automate and integrate processes.
This includes automating manual tasks, such as customer data and signature collection, data entry, and integrating systems and applications to improve efficiency.
By automating repetitive tasks, you can free up time for your team to focus on more strategic initiatives. And by integrating systems, you can eliminate silos and improve communication and collaboration across the organization.
Step 6: Find solutions that play well with your existing processes
Overhauling everying at once is not always feasible, and in many cases, it is not necessary. Instead, focus on finding solutions that work well with your existing processes and infrastructure.
One way to do this is to use a low-code or no-code platform which allows you to quickly develop and deploy new front-end applications without having to make major changes to your back-end infrastructure. This can greatly speed up your development cycle and allow you to iterate quickly on new features and products.
Another option is to use a headless CMS which decouples the front-end from the back-end, allowing you to make changes to your website or application without affecting the underlying data or business logic. This can be a great way to quickly launch new websites or microsites without having to go through a lengthy development process.
Step 7: Find a digital partner to assist you
An important consideration when accelerating your digital transformation is to focus on the customer experience. But customer experience is not your core competency - providing financial services, insurance policies or medical care is. So how do you become a customer experience leader without diverting significant resources from your core business?
The answer is to work with a digital partner who can help you design and deliver amazing customer experiences. A digital partner can provide the resources and expertise you need to quickly launch new digital initiatives, without having to hire additional staff or divert resources from your core business.
A digital partner can help you design and build new customer-facing applications, as well as integrate those applications with your back-end systems. They can also help you automate processes and workflows to improve efficiency and save time.
Working with a digital partner is a great way to accelerate your digital transformation and ensure that you are delivering the best possible customer experience.
Finding the right partner is key, so make sure to look at the following:
- Do they work with similar use cases, industries and company sizes as you?
- Do they have a proven track record of success with digital transformations?
- Do they have the resources and expertise necessary to support your digital transformation?
- Do they have a good understanding of your business and your customers?
- Are they able to provide a full suite of services, from strategy to implementation?
- Can their solution integrate with your existing workflows and technologies?
Step 8: invest in the right tools and technologies
In order to overcome these challenges, you need to invest in the right tools and technologies.
One way to speed up development processes is to use low-code or no-code platforms. These platforms allow you to quickly develop and deploy applications with little or no coding required. This can be a major time-saver, particularly when it comes to complex initiatives.
Step 9. Adopt a culture of innovation
Finally, it’s important to create a culture of innovation within your organization.
This means encouraging employees to experiment, take risks, and think outside the box. It also means establishing a clear process for innovation, so that new ideas can be quickly developed and implemented.
A culture of innovation will help you attract and retain the best talent, as well as improve your chances of success with digital transformation.
Step 10: Celebrate your successes
Last but not least, celebrate your successes. Digital transformations can be difficult and challenging, so it is important to take a moment to celebrate your accomplishments along the way.
This will help motivate employees and keep them engaged in the process. It will also help build momentum and support for future initiatives.
One success story is that of VGM insurance. They managed to condense their five-year digital transformation plan into just three months by working with EasySend.
EasySend helped VGM insurance automate their workflows and processes, as well as integrate their existing systems with new customer-facing applications. VGM insurance was able to accelerate its digital transformation from 5 years to 3 months by focusing on the customer experience, working with a digital partner, and investing in the right tools and technologies. This allowed VGM insurance to focus on its core business.
Accelerate your digital transformation with EasySend
Digital transformation can be a daunting task, but it is possible to significantly accelerate your plans. One way to do this is to invest in the right tools and technologies, focus on quick wins, and get buy-in from key stakeholders.
As you embark on your digital transformation journey, it is important to keep your eye on the prize. Remember why you are doing this in the first place - to improve the customer experience and boost efficiency.
Focus on delivering value to your customers and meeting their needs. Do not get bogged down in technical details or internal politics. Remember, the goal is to improve your business, not just your technology.