Medical supply reorders, done in one tap

Give patients a 60-second mobile reorder journey. They confirm what they need, coverage, address and signature, and a complete, audit-ready order lands in your billing and fulfillment systems.

See the reorder journey

HIPAA · SOC 2 Type IINo-code journey builderSyncs to billing & CRM

9:41●●●

Text message · Today 9:40 AM

Hi Dana, your CPAP supplies are due for a refresh. It takes about a minute to reorder.
Reorder my supplies →

On it!

Which supplies do you need?

Showing items you're eligible for today

✓Full face mask cushionLast shipped 32 days ago

✓Disposable filters (6)Last shipped 31 days ago

✓Heated tubingLast shipped 92 days ago

Water chamberEligible in 3 weeks

How much of your current supply is left?

PlentyAlmost outNone

Confirm your coverage

Snap your insurance card, or keep the one on file

PlanMedicare Part B

Member ID•••• 4417

SecondaryOn file

✓ Read from your card

Estimated patient responsibility: $0.00

Where should we ship?

✓Home · 214 Larkspur LnPrefilled from your account

Use a different addressTravelling or moved?

Review and sign

I confirm I'm still using my CPAP and that my current supplies are nearly used up.

Place my order

✓

Order placed

Arriving Thu, Oct 29. We'll text you tracking details.

Order sent toBilling & fulfillment

Signed recordSaved to order

Trusted by leading healthcare, insurance and financial services organizations

Every missed reorder is a patient off therapy

Recurring supplies keep patients compliant with therapy. But most resupply programs still rely on manual follow-up, re-keyed data and forms that were never built for mobile.

Patients slip off schedule

Reminders go unanswered and reorders lapse, so patients keep using worn supplies and therapy adherence suffers.

Incomplete orders stall

Outdated insurance, a new address or a missing confirmation of need sends the order back to the queue while the patient waits.

Refill proof is hard to find

When confirmations are scattered across notes, emails and systems, showing payers who confirmed what, and when, turns every review into a scramble.

How it works

From reminder to shipped order in one mobile journey

Follow Dana as she reorders her CPAP supplies. Select a step to see it on the phone.

Illustrative journey with fictional patient data.

More completed reorders, less manual work

Self-service reorders keep patients on therapy and free your team for the cases that need a human.

221%uplift in customer adoption

When paper and manual processes move to guided digital journeys.

70%faster cycle times

Orders complete in one sitting, with fewer follow-ups.

50%reduced operational costs

No re-keying, fewer exceptions, less manual outreach.

Results reported by EasySend customers across industries. Individual results vary.

One platform for every recurring supply

Resupply is where it starts. The same journeys handle intake, coverage updates and delivery confirmation across your patient base.

Common reorder journeys:

CPAP & BiPAP resupplyMasks, cushions, filters, tubing and water chambers.
Oxygen suppliesCannulas, tubing and accessories.
Nebulizer & respiratoryKits and accessories in the same flow.
New patient intakeDemographics, insurance, assignment of benefits and consents.
Insurance & address updatesKeep details current between orders.
Delivery confirmationSigned proof of delivery and satisfaction surveys.

Built by operations teams, governed by IT

Change a supply schedule, add a question or launch a new journey without waiting on a release cycle.

No-code builder

Turn existing order forms into dynamic, branded journeys with conditional logic and multilingual support.

AI extraction

Read insurance cards and supporting documents, prefill fields and ask patients only what's missing.

DynamicDoc & EasySign

Generate personalized order and delivery documents and collect legally binding signatures in the same flow.

Integrations

Prefill from and sync back to billing, fulfillment and CRM systems, including Salesforce.

Analytics

See where patients drop off, field by field, and fix friction the same day.

Payments

Collect copays and self-pay balances before the order ships.

Competitor comparison

How EasySend compares for supply reorders

Conversational messaging, engagement campaigns, online forms or complete digital journeys. Here's what each approach means for a reorder program.

Capability	Ushur	mPulse	Formstack	EasySend
Core approach	Conversational automation: message-by-message exchanges over SMS, email and voice	Health engagement platform: targeted SMS, email and mail campaigns driven by predictive analytics	Online forms, document generation and e-signature as separate tools	✓Complete digital journeys: a reminder opens one branded flow that combines chat, smart forms, documents, signature and payment
Patient outreach & reminders	✓Built-in outbound SMS, email and voice	✓Omnichannel outreach across SMS, email and mail, triggered by member events	~Shareable form links; outreach runs through other tools	✓SMS and email reminders, with automated follow-ups for incomplete orders
Complex order logic	~Step-by-step prompts suited to short interactions	~Two-way messaging programs built for engagement campaigns	~Conditional logic within a single form	✓Dynamic journeys with per-item eligibility, conditional logic and prefill from your systemsPatients see the whole order on one screen and edit before they submit
Building from existing forms	✓No-code studio	~Configurable engagement programs	✓No-code form builder	✓No-code builder plus AI that turns existing PDF order forms into journeys
Documents	✓Document collection and insurance card OCR	~Health content and member portals	✓File uploads and document generation	✓AI extraction from cards and documents, plus generation of personalized order and delivery documents
E-signature & consent	✓Digital consent and e-signature	–Not highlighted in public materials	✓E-signature through Formstack Sign	✓Native e-signature with a tamper-evident, time-stamped record stored with each order
Drop-off visibility	~Engagement and journey reporting	✓Predictive analytics and campaign engagement reporting	~Form submission analytics	✓Field-level funnel analytics that show exactly where patients abandon a reorder
Security & compliance	✓HIPAA, SOC 2, GDPR, HITRUST	✓HIPAA, HITRUST, SOC 2 Type II	✓HIPAA-compliant plans with a BAA	✓HIPAA, SOC 2 Type II, ISO 27001, PCI DSS, GDPR

Ushur fits best when…

Your priority is conversational outreach across many channels, including voice, and most interactions are short questions and answers.

mPulse fits best when…

You're a health plan or large provider running population-wide engagement programs, such as adherence, care gaps and onboarding, across SMS, email and mail.

Formstack fits best when…

You need straightforward online forms and documents, and your team handles outreach, follow-ups and order assembly in other systems.

EasySend fits best when…

A reorder needs real data: multiple items, eligibility rules, coverage, address, attestation and signature, and you want a complete, audit-ready order on the other side, built and changed by your own team.

Competitor information is based on publicly available materials as of October 2026 and may change. Ushur, mPulse and Formstack are trademarks of their respective owners. ✓Supported ~Partial or different approach –Not found in public materials

Protected health information, protected

Enterprise-grade security and audit-ready records, so compliance teams can approve new journeys quickly.

HIPAASOC 2 Type IIISO 27001PCI DSSGDPR

Full audit trail

Every answer, attestation and signature is time-stamped and traceable to the order.

Secure links, no passwords

Patients verify identity in the flow instead of remembering portal logins.

Roles & permissions

Granular access for builders, reviewers and administrators, with data routed straight to your systems.

Frequently asked questions

What is medical supply reorder automation?

Medical supply reorder automation replaces manual reorder steps and paper order forms with one digital journey. Patients get a reminder when supplies are due, confirm what they need and how much they have left, verify coverage and address, and sign, all from their phone. The completed order flows into billing and fulfillment without re-keying.

Which supplies can patients reorder with EasySend?

Any recurring supply: CPAP and BiPAP masks, cushions, filters, tubing and water chambers, oxygen cannulas and tubing, nebulizer kits and other respiratory and home care supplies. Each journey shows only the items that are eligible for that patient at that time.

How does EasySend help with payer documentation for refills?

Each journey captures the patient's confirmation of need and remaining supply, their signature and a time-stamped record of every answer. That record is stored with the order, so your team can produce refill documentation for payer reviews and audits without chasing paperwork.

Does EasySend integrate with our billing and fulfillment systems?

Yes. EasySend connects through APIs and pre-built connectors, including Salesforce, so patient and order data prefill the journey and completed orders sync back to your billing, fulfillment and CRM systems.

Is EasySend HIPAA compliant?

Yes. EasySend is HIPAA compliant and certified for SOC 2 Type II, ISO 27001 and PCI DSS, with role-based permissions, encryption in transit and at rest and a full audit trail.

How is EasySend different from Ushur?

Both platforms help providers automate patient outreach. Ushur centers on conversational, message-by-message engagement across SMS, voice and email. EasySend centers on complete digital journeys: a reminder opens one branded, mobile flow that combines smart forms, AI document extraction, document generation, e-signature and payment, with field-level funnel analytics to show where patients drop off.

How is EasySend different from mPulse?

mPulse focuses on population-wide health engagement, using analytics to target SMS, email and mail campaigns for health plans and providers. EasySend focuses on completing the transaction itself: a reminder opens one journey where the patient selects eligible supplies, confirms coverage and address, attests and signs, and the finished order syncs to your billing and fulfillment systems.

How is EasySend different from Formstack?

Formstack offers online forms, document generation and e-signature for collecting data. EasySend builds the whole reorder as one journey: reminders and follow-ups, per-item eligibility, AI extraction from insurance cards, attestation, signature and payment, with the completed order synced to your billing and fulfillment systems and field-level analytics on where patients drop off.

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