Insurers who are at the very beginning of their digitization journey often underestimate the difficulty of seemingly easy projects. Transforming paper and PDF forms into user-friendly digital journeys that can be accessed on multiple channels and through any devices is one such project.
Everybody hates paperwork. Paperwork clogs operations and results in out of control operational costs and horrible customer experience. But what is even more important, paperwork is killing our planet
We asked ourselves the following question: Just how prevalent is the use of PDFs and paper forms among European insurers? Here is what we found after analyzing 149 European insurance companies
By taking the paper and manual data collection and processing out of the mix, insurers can achieve x5 conversion rates for new policies, improve customer experience, and significantly boost productivity in the back office.