We all can understand the importance of digital; however, implementing digital journeys at scale remains to be a challenge for many enterprise organizations.
The digital era has arrived faster than some of us have anticipated. And while many organizations have been thrust into the world of remote work and remote service before they were prepared to do so, the fact is digital is here to stay.
The insurance company is reeling from the effects of the Coronavirus. An industry that was reluctant to take up digitization now has to find a fully-fledged system to provide support to millions of customers. No-code is coming to the rescue of insurance providers by offering rapid, effective, and bespoke remote customer service solutions.
Successful transformations focus on the customer because that focus can generate a 20-30% increase in customer satisfaction and an economic gain of 20% to 50%.
Why are insurance companies falling behind? How can insurers successfully overcome obstacles to implementing effective CX? The following information will discuss the answers to these questions.