Senior QA Engineer

Tel Aviv · Full-time · Senior

About The Position

EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into opportunities for customer engagement and revenue growth.

 We are looking for an experienced Quality Assurance Engineer to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level. You will be charged with developing a complete QA program that not only safeguards the quality of our products but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in both production and the finished product.


Responsibilities

  • Interpret, build upon and comply with company quality assurance standards
  • Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
  • Identify training needs and take action to ensure company-wide compliance
  • Pursue continuing education on new solutions, technology, and skills

Daily and Monthly Responsibilities

  • Plan, execute and oversee inspection and testing of the incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
  • Provide training and support to the quality assurance team on systems, policies, procedures, and core processes



Requirements

  • Demonstrated knowledge of testing best practices, version control practices, and defect management practice- Min of five years in past experience
  • Experience in building and planning company QA standards plan
  • Superb computer competence, including database management
  • Knowledge of quality assurance terminology, methods, and tools
  • Analytical, problem-solving, and decision-making skills
  • English – high proficiency 
  • Understanding of Agile/Scrum methodology and how QA functions within it
  • Experience in QA automation or a strong desire to learn the field



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