Implementation Specialist

Tel Aviv · Full-time · Entry-level

About The Position

EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into customer engagement and revenue growth opportunities.

The Implementation Specialist is responsible for implementing our clients' business processes on Easysend's platform. He/She will be responsible for interacting with clients daily and Easysend’s internal teams to ensure that clients have the solutions needed.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.

Once trained on the EasySend platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.

 

Responsibilities:

 

  • Accountable for end-to-end Implementation of clients' processes on the EasySend platform.  
  • Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring)
  • Analyze and proactively drive forward solutions
  • Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
  • Understand Easysend platform and collaborate with Product and R&D team to identify and communicate technical services and solutions
  • You will wear many hats, work independently, as well as a team player within a growing team

 


Requirements

  • Knowledge of JavaScript, CSS, HTML
  • Bachelor's degree in Industrial Engineering and Management or diploma in related field
  • Relevant hands-on technical experience - a plus!
  • Fluent English speaker (verbal and written)
  • Strong problem-solving skills, adaptable, proactive, and willing to take ownership. 
  • Self-organized, detail-oriented, and process-driven.
  • Self-learning individual who loves to pass on his knowledge to others.
  • Experience in the financial market - an advantage!
  • Strong attention to details and the ability to effectively articulate technical challenges and solutions
  • Ability to learn quickly in a fast-pasted environment, while working with departments best practices

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