Collaborate with customers on any process in real-time and improve the quality of service.
How does it work?
Collaborate in real-time with customers as they fill the journey.
Virtual Assistant features
Be on the same page as your customers and quickly bring any processes to a close.
Available on any device
Guide your customers through the journey whether they are connected through mobile, tablet, or desktop.
No download required
Your customers receive a link to the real-time virtual assistant session. They don’t need to access other apps or services.
Deploy on any channel
Initiate from any channel of communication: website, call center, app, chatbot, agent/broker portal.
Why do you need a virtual assistant?
Be there for your customers when they have questions or concerns.
Power up your remote servicing
Assist your customers remotely. Empower your customer service and call center employees.
Improve completion rates
Be there to answer your customers’ questions and address concerns to ensure that they complete their journey
Improve customer experience
Provide personal attention to your customers when it matters most.