You can't avoid paperwork. But you can transform it into a revenue generation engine! Build engagement opportunities around any business process that involves customer data collection.
6 ways insurers can quickly spin up remote servicing capability during the COVID-19 (Coronavirus) crisis
How can insurers quickly build, deploy and scale up remote service capabilities during the corona crisis
Successful transformations focus on the customer because that focus can generate a 20-30% increase in customer satisfaction and an economic gain of 20% to 50%.
Insurers who are at the very beginning of their digitization journey often underestimate the difficulty of seemingly easy projects. Transforming paper and PDF forms into user-friendly digital journeys that can be accessed on multiple channels and through any devices is one such project.