You can't avoid paperwork. But you can transform it into a revenue generation engine! Build engagement opportunities around any business process that involves customer data collection.
It's a given that going digital will cause disruption throughout your company. However, the end result will make your organization less vulnerable to the competition because you will be streamlining business processes to meet consumer needs. Here are four things you should look for when selecting the best digital platform.
6 ways insurers can quickly spin up remote servicing capability during the COVID-19 (Coronavirus) crisis
How can insurers quickly build, deploy and scale up remote service capabilities during the corona crisis
Successful transformations focus on the customer because that focus can generate a 20-30% increase in customer satisfaction and an economic gain of 20% to 50%.