You can't avoid paperwork. But you can transform it into a revenue generation engine! Build engagement opportunities around any business process that involves customer data collection.
It's a given that going digital will cause disruption throughout your company. However, the end result will make your organization less vulnerable to the competition because you will be streamlining business processes to meet consumer needs. Here are four things you should look for when selecting the best digital platform.
Successful transformations focus on the customer because that focus can generate a 20-30% increase in customer satisfaction and an economic gain of 20% to 50%.
Insurers who are at the very beginning of their digitization journey often underestimate the difficulty of seemingly easy projects. Transforming paper and PDF forms into user-friendly digital journeys that can be accessed on multiple channels and through any devices is one such project.