In today's world, change can happen in hours not days. Trying to move that quickly requires a shift away from the traditional processes towards digital methods that make for a more agile organization.
The insurance company is reeling from the effects of the Coronavirus. An industry that was reluctant to take up digitization now has to find a fully-fledged system to provide support to millions of customers. No-code is coming to the rescue of insurance providers by offering rapid, effective, and bespoke remote customer service solutions.
Successful transformations focus on the customer because that focus can generate a 20-30% increase in customer satisfaction and an economic gain of 20% to 50%.
Why are insurance companies falling behind? How can insurers successfully overcome obstacles to implementing effective CX? The following information will discuss the answers to these questions.