Digital Transformation Wiki

​​Co-browsing (also known as co-watching, collaborative browsing, and side-by-side browsing) is a service where a person can give others access to their screen, so that those people can watch or guide them as they navigate the application or a website.

Co-browsers allow two or more people to collaborate on a computer screen together. Co-browsing capabilities are typically used during digital customer journeys and onboarding experiences to create seamless delivery that closely resembles an in-person experience.

Co-browsing is commonly used in customer service, where a customer can be helped by a technician to troubleshoot or fix an issue. For example, if a customer is having trouble logging in to their account, they can be helped by a technician who can see what the customer is seeing and help them to fix the issue in real time. Co-browsing can also be used to show someone how to do something, like how to use a new application or website.

Co-browsing can be used on desktops, laptops, and mobile devices. There are a few different ways to co-browse. Co-browsing is available as a standalone software application or as a feature of web browsers and communication applications. The most common way is to use a co-browsing tool, which is a software application that allows two or more people to share a screen and chat with each other.

Co-browsing tools are usually web-based, meaning they can be used from any computer with an internet connection. Another way to co-browse is to use a web browser extension or plugin. These extensions and plugins allow people to share their screen without having to use a co-browsing tool. Extensions and plugins are usually specific to the web browser that they are used in, so not all web browsers have them.

Finally, co-browsing can also be done through a video call. This is done by using a service like Skype or Google Hangouts, and it allows people to share their screen and chat with each other while talking on the phone. Co-browing through a video call is the most immersive way to co-browse, as it allows people to see each other and talk with each other while they work.Co-browsing is a great way for people to work together, whether they are in the same room or on different sides of the world.