Top reasons to transform customer journey in insurance
What does a customer journey in insurance look like, and how can insurers leverage digital feedback to optimize various stages within the journey?
Why PDF forms are incompatible with great customer experience
Insurers should change how they handle customers’ data collection via PDF forms. Let's make it simple for everyone involved: create digital customer journeys instead!
Lowering the cost of sales in the insurance industry
The Cost of Sales (COS) is an important budgeting metric for insurance providers that can make or break profitability. It can eat up a significant percentage of the premium, directly impacting how much risk you can take on. Understanding how this metric works can help you make better decisions when setting your premiums or negotiating contract renewals for existing customers.
10 ways to onboard and serve customers faster and better in 2021
EasySend empowers financial institutions to craft and launch digital journeys quickly and efficiently, at every stage of the journey from digital onboarding to cross-selling.
5 ways digital transformation in financial services drives better customer experience
Increasingly, customer experience is moving to the digital realm, and digital transformation becomes a prerequisite for outstanding customer service.