When face-to-face is no longer an option, insurers must find ways to continue servicing their customers. EasySend's no-code platform can fast track insurers' digital transformation, even during the COVID-19 pandemic.
Why are insurance companies falling behind? How can insurers successfully overcome obstacles to implementing effective CX? The following information will discuss the answers to these questions.
Digital channels will be the crucial element for surviving the coming months without severe long-term consequences on the economic health of the company. And once things get back to normal, being digital will continue to deliver value in terms of superior customer experience and reduced operational costs.