Insurers who are at the very beginning of their digitization journey often underestimate the difficulty of seemingly easy projects. Transforming paper and PDF forms into user-friendly digital journeys that can be accessed on multiple channels and through any devices is one such project.
Pet insurance is a $1.42 billion market in the US alone, and the industry continues to see tremendous growth and interest. To compete with new offerings, traditional pet insurance carriers need to deliver one thing, among others: simple and seamless digital customer experience.
We asked ourselves the following question: Just how prevalent is the use of PDFs and paper forms among European insurers? Here is what we found after analyzing 149 European insurance companies
Core insurance processes often rely on customer inputs that are collected in archaic and outdated ways. Why is this happening and what can be done about that? In this article we debunk 7 persistent digital transformation myths.