It's a given that going digital will cause disruption throughout your company. However, the end result will make your organization less vulnerable to the competition because you will be streamlining business processes to meet consumer needs. Here are four things you should look for when selecting the best digital platform.
Digital channels will be the crucial element for surviving the coming months without severe long-term consequences on the economic health of the company. And once things get back to normal, being digital will continue to deliver value in terms of superior customer experience and reduced operational costs.
Insurers who are at the very beginning of their digitization journey often underestimate the difficulty of seemingly easy projects. Transforming paper and PDF forms into user-friendly digital journeys that can be accessed on multiple channels and through any devices is one such project.
Pet insurance is a $1.42 billion market in the US alone, and the industry continues to see tremendous growth and interest. To compete with new offerings, traditional pet insurance carriers need to deliver one thing, among others: simple and seamless digital customer experience.
RPA significantly accelerates processes. But the way insurers collect data that feeds into these processes is fundamentally broken. Most insurers are still dealing with broken processes that involve clunky PDFs and—to an embarrassing extent—paper forms